Orange Fruit Candle Holiday Gift Cozy Home Accent Fresh Citrus Decor

Hey there — here’s the lowdown on how we ship your stuff so you know exactly what to expect.

Processing Time

Once you place your order, we usually need a little time to get things packed up and ready to go. Orders are typically processed within 1–2 business days (excluding weekends and holidays).

Shipping Options

We’ve got two ways to get your order home:

·       Standard Shipping — Free
Arrives in 3–7 business days after processing.

·       Expedited Shipping — $7.99
Arrives in 1–3 business days after processing.

All orders ship from our U.S. fulfillment centers, and we’ll send you a tracking link as soon as your package hits the road.

Shipping Area

Right now, we only ship within the United States. (Sorry, no international orders just yet — we’re working on it!)

Cut-off Time

Orders placed after 10:00 PM (GMT-07:00) Pacific Standard Time (Los Angeles) will be processed the next business day.

Delivery Delays

Sometimes carriers run into weather or routing delays — totally out of our hands, but we’ll always do our best to keep you updated if something takes longer than expected.

Tracking Info

Once your order ships, you’ll get an email with a tracking number so you can follow it every step of the way. If you don’t see it after a couple of days, check your spam folder or just shoot us a message.

Let’s Talk Decor

Got a question or just need a little help picking something out? We’re here for it — always happy to chat.

Email: support@simplidecor.us
Customer Hours: Monday–Saturday, 9:00 AM–5:00 PM (GMT-07:00) Pacific Standard Time (Los Angeles)
Response Time: Within 24 hours (usually sooner)

Thanks for bringing a little piece of Simplidecor into your home — we’re so glad you’re here.

We get it — sometimes things just don’t work out the way you pictured. No stress. Here’s how returns and refunds work at Simplidecor.

Return Window

You’ve got 30 days from the day your order is delivered to request a return.

We accept returns on items that are unused, in original condition, and in the original packaging.

How To Start a Return

Just send us an email at support@simplidecor.us with your order number and a quick note about what’s up.

We’ll guide you through the process — super easy, no complicated forms.

Once approved, you’ll get return instructions and the return address.

Refunds

After we receive and inspect your returned item, we’ll process your refund within 7 business days.

You’ll get the money back to your original payment method, and we’ll send you an email once it’s done.

Non-Returnable Items

We can’t accept returns on:

·       Items marked Final Sale

·       Gift cards

·       Items that show signs of use or damage not caused by shipping

Damaged or Wrong Items

If your order arrives broken, damaged, or just not what you ordered — please contact us within 7 days of delivery.

Snap a few photos and send them our way. We’ll make it right, promise.

Let’s Talk Decor

Got a question or just need a little help picking something out? We’re here for it — always happy to chat.

Email: support@simplidecor.us
Customer Hours: Monday–Saturday, 9:00 AM–5:00 PM (GMT-07:00) Pacific Standard Time (Los Angeles)
Response Time: Within 24 hours (usually sooner)

Thanks for bringing a little piece of Simplidecor into your home — we’re so glad you’re here.